Shipping Policy

IcyproudJewelry will replace your order if your package get damaged during shipment.

 

After you place your order, we will get ready and ship your package in 48 hours.

All order will be provide with tracking number with reputable carrier such as Fedex/DHL/UPS/USPS based on the location of the Customer. 

Tracking information is automatically emailed to all customers. Or messaged via SMS if the phone number is added to your order. If you don't receive this, please check your spam folder. 

 

Shipping time:

NON-Custom Items: 

  • All order will be processed with in 24-48 working hours.
  • For domestic orders, orders will be shipped form USA via USPS which delivery time can be expected within 3-6 business days.
  • For international orders, orders will be shipped via USPS or FedEx which delivery time can be expected with in 6-9 business days.
  • All orders will be provided a tracking number.
  • Tracking details will be provided via email after shipping, but please note that it can take several days before the status is updated due to the limitations of the courier systems.


Custom Items: 

  • Custom designed items can take up to 4 - 6 weeks to create and produce.
  • After production, items will be shipped within 48 working hours, after which delivery can be expected in approximately 4 - 8 business days.
  • All orders will receive a tracking number.
  • Tracking details will be provided via email after shipping, but please note that it can take several days before the status is updated due to the limitations of the courier systems.